Returns & Refunds

Need to return or exchange an item? Start the process here.

Return Policy

• Items must be returned to Better Beer, at the expense of the purchaser, within 21 days of the order date

• Items must be returned in an unused condition: unworn, unwashed and with the original tags still attached

• Returned items showing signs of use, will be returned to the sender and will not be eligible for a refund

• Eligible items will be refunded for the returned garment(s) within 21 business days, excluding the cost of shipping

• NO Refunds and/or Exchanges will be made for "Change of Mind"

• Postage for the replacement item is at the cost of the shopper

Please go to this page to request a return and choose the reason for returning, the order number and photos (if necessary) to receive the return address.

Shipping & Delivery

Track your merch order status and delivery here

• Most orders are shipped between one - five business days after they are received, on the following business day.

• In the event of an out of stock item(s), items in a single order might not all arrive on the same day if they are shipped separately - we'll send you a shipping email detailing what's in each package after it's been sent out.

• During peak periods, such as online sales, packing and handling times may be longer than usual. Thanks in advance for being a patient legend - we'll get your stock sent to you ASAP.

• For domestic orders, we ship using Australia Post. Please check the Standard Delivery Times below:

Standard Delivery Times

• VIC / SA / QLD: 2 - 5 business days
• NSW / TAS: 3 - 7 business days
• WA / NT: 8 - 10 business days

Track your merch order status and delivery here

Better Cider Keychain