Welcome to the Better Beer Merch Help Centre! We're here to make your experience smooth and hassle-free. Whether you want to check where your order is or need help with a return, refund, or exchange — you’re in the right place.
Return Terms & Conditions
Merchandise
1. We hope you love your Better Beer merch, just as much as we do. The terms and conditions set out in this policy apply to products sold by us, whether bought online or in-store. This Policy applies in addition to your rights under the Australian Consumer Law.
2. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If you believe an item to be faulty or not as described, please drop us an email within 10 business days of discovering the issue to lisa@betterbeer.com.au with a picture of the item and what seems to be wrong with it, and we'll respond to your email as soon as possible. You may be required to provide proof of purchase, such as your order confirmation or receipt.
3. Refunds will be made to your original payment method. For non-major failures (as defined by the Australian Consumer Law) (e.g. a small cosmetic scratch, missing accessory that can be provided later or a small fault that can be repaired easily and quickly), we may choose to repair or replace the product rather than provide a refund, as permitted by law.
4. Bought the wrong size? If the item is available in the correct size, please contact us directly and we can help you with your exchange. You will need to return the item in original condition at your cost, and as long as the item is returned in the same excellent condition it was shipped to you in, we can organise a refund. Postage for the replacement item is at the cost of the shopper.
5. Sorry, but no refunds or exchanges will be made for change of mind. Better Beer will not take responsibility for any parcels that are lost in transit or for products which are damaged after delivery to you on return to us.
6. To the extent permitted by law and subject to any obligations as a manufacturer, we do not accept responsibility or liability for products purchased through third-party websites, including BeerFans or any other independent sales platform. Any claims, returns, exchanges, or refund requests relating to products purchased via such third-party websites must be directed to the relevant seller or platform from which the product was purchased. We are unable to process or assist with returns, refunds, or exchanges for products not purchased directly from us. Customers are advised to review the returns and refund policies of the third-party seller prior to making a purchase.
Better Drinks
In the unlikely event you find there to be something wrong with God's Nectar (aka your Better Beers and drinks) please return it directly to the store in which it was purchased at first instance (e.g. Dan Murphy's, BWS, Liquor Legends etc.). If you believe you are entitled to a remedy from us as the manufacturer, please contact us and we will assess your claim in accordance with our legal obligations.
Contact
If you have any questions about this policy or your rights, please contact us at:
Return Terms & Conditions
Merchandise
1. We hope you love your Better Beer merch, just as much as we do. The terms and conditions set out in this policy apply to products sold by us, whether bought online or in-store. This Policy applies in addition to your rights under the Australian Consumer Law.
2. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If you believe an item to be faulty or not as described, please drop us an email within 10 business days of discovering the issue to lisa@betterbeer.com.au with a picture of the item and what seems to be wrong with it, and we'll respond to your email as soon as possible. You may be required to provide proof of purchase, such as your order confirmation or receipt.
3. Refunds will be made to your original payment method. For non-major failures (as defined by the Australian Consumer Law) (e.g. a small cosmetic scratch, missing accessory that can be provided later or a small fault that can be repaired easily and quickly), we may choose to repair or replace the product rather than provide a refund, as permitted by law.
4. Bought the wrong size? If the item is available in the correct size, please contact us directly and we can help you with your exchange. You will need to return the item in original condition at your cost, and as long as the item is returned in the same excellent condition it was shipped to you in, we can organise a refund. Postage for the replacement item is at the cost of the shopper.
5. Sorry, but no refunds or exchanges will be made for change of mind. Better Beer will not take responsibility for any parcels that are lost in transit or for products which are damaged after delivery to you on return to us.
6. To the extent permitted by law and subject to any obligations as a manufacturer, we do not accept responsibility or liability for products purchased through third-party websites, including BeerFans or any other independent sales platform. Any claims, returns, exchanges, or refund requests relating to products purchased via such third-party websites must be directed to the relevant seller or platform from which the product was purchased. We are unable to process or assist with returns, refunds, or exchanges for products not purchased directly from us. Customers are advised to review the returns and refund policies of the third-party seller prior to making a purchase.
Better Drinks
In the unlikely event you find there to be something wrong with God's Nectar (aka your Better Beers and drinks) please return it directly to the store in which it was purchased at first instance (e.g. Dan Murphy's, BWS, Liquor Legends etc.). If you believe you are entitled to a remedy from us as the manufacturer, please contact us and we will assess your claim in accordance with our legal obligations.
Contact
If you have any questions about this policy or your rights, please contact us at:
